At CREGEN, we want you to feel confident in your purchase. If for any reason you are not satisfied with your product, you may request a refund within 30 days of the date of purchase.
How to Request a Return
To initiate a return, complete and submit the return request form below. As part of your request, you must provide a brief explanation of the reason for the return.
Fill out the return request form on this page with your order details and reason for return
We review your request and confirm eligibility within 3 business days
We'll send return shipping instructions to the email provided on your form
Approved refunds are credited to your original payment method within 15 days
Return Request Form
Return Policy Requirements
- 30-day window: Refund requests must be submitted within 30 days of the original purchase date.
- Form required: Customers must complete the return request form above on cregenusa.com.
- Reason required: Customers must provide a brief explanation of the reason for the return.
- One return per household: Only one return is permitted per household (verified by email address, phone number, or shipping address).
- Refund timeline: Approved refunds will be credited to the original account or payment method within 15 days of review and approval of the return request.
- Authorized channels only: This 30-Day Money-Back Guarantee applies only to qualifying purchases made through cregenusa.com. Products purchased through Amazon or other third-party retailers are subject to that retailer's return policy.
- Right to deny: CREGEN reserves the right to deny refund requests that do not meet the requirements of this policy.
Refund Details
- Refund amount: Full purchase price of the returned product(s).
- Refund method: Refunds are credited to the original account or payment method used at the time of purchase.
- Processing time: Approved refunds are processed within 15 days of review and approval of your return request.
Contact Us
Have a question about a return or refund? We're here to help:
- Email: info@cregenusa.com
- Mail: Nuderma Group LLC, 78 SW 7th Street, Suite 500, Miami, FL 33130, USA
Our support team responds within 1–2 business days, Monday through Friday.