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This Privacy Policy describes how CREGEN ("we", "us", or "our") collects, uses, and shares your personal information when you visit cregenusa.com or purchase our products.
Information we collect
We collect the following types of information:
- Personal identifiers: name, email address, shipping address, phone number when you place an order or sign up for our newsletter.
- Payment information: processed securely through Stripe — we do not store credit card numbers.
- Usage data: pages visited, time on site, device information, IP address (anonymized).
- Cookies: see our Cookie section below.
How we use your information
- To process and fulfill orders.
- To send order confirmations, shipping updates, and customer support communications.
- To send marketing emails (only if you opt in — you can unsubscribe at any time).
- To improve our website and product through aggregated analytics.
- To comply with legal obligations.
Cookies
We use cookies to remember your preferences and analyze site traffic. You can control cookies through your browser settings or through our cookie consent banner.
- Essential cookies: required for the site to function.
- Analytics cookies: help us understand how visitors interact with the site (Google Analytics).
- Marketing cookies: only set if you accept marketing on our consent banner.
Sharing your information
We do not sell your personal information. We share data only with:
- Payment processors (Stripe) to process payments.
- Shipping carriers (USPS, UPS, FedEx) to deliver orders.
- Email providers (Klaviyo) for transactional and marketing emails.
- Analytics providers (Google Analytics) for aggregated site insights.
- Law enforcement when legally required.
Your rights
Depending on your jurisdiction (GDPR, CCPA), you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict processing.
- Receive your data in a portable format.
To exercise these rights, email privacy@cregenusa.com.
Data retention
We retain order information for 7 years for tax and accounting purposes. Marketing email lists are retained until you unsubscribe.
Security
We use industry-standard security measures including HTTPS encryption, secure servers, and limited access controls to protect your data.
Children
Our website and products are not directed at children under 18. We do not knowingly collect data from minors.
Changes
We may update this policy periodically. The "Last updated" date at the top reflects the latest version.
Contact
Questions? Email us at privacy@cregenusa.com.