Nuderma Group LLC ("CREGEN," "we," "us," or "our") operates cregenusa.com and is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using our website or purchasing our products, you agree to the practices described in this policy.
1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
Information you provide:
- Name, email address, phone number, and billing/shipping address when you place an order or create an account
- Payment information (processed securely — we do not store full card numbers)
- Communications you send us, including support inquiries and product reviews
- Information you provide when signing up for our email list, affiliate program, or promotions
Information collected automatically:
- IP address, browser type, operating system, and referring URLs
- Pages visited, time on site, and click behavior via analytics tools
- Cookie data and similar tracking technologies (see our Cookie Policy)
- Device identifiers and general location data (country/region level)
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmation and shipping notifications
- Communicate with you about your account, purchases, or support requests
- Send marketing emails and promotions if you have opted in (you can unsubscribe at any time)
- Improve our website, products, and customer experience through analytics
- Prevent fraud, ensure security, and comply with legal obligations
- Administer our affiliate and referral programs
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email marketing platforms, analytics providers). These vendors are contractually obligated to protect your data and use it only for the services they provide to us.
- Legal compliance: When required by law, court order, or other legal process, or to protect the rights, property, or safety of CREGEN, our customers, or others.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
4. Cookies and Tracking Technologies
We use cookies, pixel tags, and similar technologies to enhance your browsing experience, analyze site traffic, and deliver relevant advertising. You can manage cookie preferences through your browser settings. For full details, please see our Cookie Policy.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction records are generally retained for 7 years for tax and accounting purposes. You may request deletion of your personal data at any time (subject to certain legal exceptions).
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request that we correct inaccurate or incomplete data
- Deletion: Request that we delete your personal data ("right to be forgotten")
- Portability: Request that we provide your data in a structured, machine-readable format
- Opt-out of marketing: Unsubscribe from email communications at any time via the link in any email or by contacting us
- Do Not Sell: We do not sell personal data. California residents may submit a CCPA request to exercise additional rights.
To exercise any of these rights, please contact us at info@cregenusa.com.
7. Children's Privacy
Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.
8. Security
We implement industry-standard security measures including SSL/TLS encryption for data transmission, encrypted storage for sensitive information, and access controls limiting who can view your data. While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorized access.
9. Third-Party Links
Our website may contain links to third-party websites, including research institutions, scientific journals, and partner organizations. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. California Privacy Rights (CCPA)
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at info@cregenusa.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
- Email: info@cregenusa.com
- Mail: Nuderma Group LLC, 78 SW 7th Street, Suite 500, Miami, FL 33130, USA